Over the past 25 years, Evans Industrial Installations Ltd. has grown to become one of the top Industrial Contractors in Canada. Evans Industrial holds a number of associations, and works with in-house experts across a number of fields from millwrighting to rigging to design engineering.
In a competitive market, the professional approach they take with their clients to guarantee project performance sets them apart. It also doesn’t hurt that you get a good dose of friendly customer service. “As a small company, we’re very family oriented here,” says Troy Evans, Evans Industrial’s Vice President. “Cultivating strong relationships and a sense of loyalty with our clients is important to us.”
Five years ago, when a new client needed a quote for a job, Troy said the process was challenging. “We’d write a quote by hand, which would get filed away. When we had to make changes, we’d have to come back and go through that process all over again.” Troy said that WrightPlan helped to streamline the process in a big way. “With WrightPlan I pull up the quote and make adjustments easily. With just a click, we go from quote to job, and the information goes straight to dispatch.” This is especially useful, as the team is frequently operating in different locations. “The biggest advantage is that everything’s online. When we’re out of the office or on the other side of the continent, we have all the information we need on hand, and from one source.” Troy said WrightPlan has helped create more efficiency within their team as well. “We’re not wasting that time we used to on handling files and work orders and check lists anymore. That time we save matters; it then becomes time we can use for more sales opportunities.”
Evans Industrial has been using the software for 5 years and Troy highlights the level of customer service as one main reason why they’ve been a happy client. “The support level is more than exceptional. Michael and his team are always at our beck and call, and available to train new staff members to make sure they’re up to speed.” Another highlight has been the sophistication and emergent features of the software. In the early stages, Michael Cox, CEO of WrightPlan, was eager and accommodating to customize the software to fit the Evan Industrial team’s needs, and this commitment has only improved over the years. “They’re a small company, but working on a large scale in that their software will always do what we need it to, and we never have to worry about paying extra when going to an upgrade. It’s always a part of what they offer.” When asked if Troy would recommend the software to others in his industry, he said in jest that he wouldn’t: simply because he didn’t want his competitors to have that same advantage!
One more happy customer using WrightPlan to gain that competitive edge. Could the next be you? Find out more about WrightPlan for all your quoting software needs!